The only big box store we belong to is Costco. I admire their return policy and the fact they try and, I believe, most of the time, really value their customers. Today I returned an opened jar of peanut butter and an unopened jar plus a set of small speakers (to use with a computer or iPad) with no fuss on the return transaction. Costco sent a recall on the peanut butter but the speakers were almost a year old. That is customer service at its best!
Photo of the check out area at Costco in Arundel Mills.
BSoleille! The bright side of great customer service!